2.The terms "You", "Your" and "User" as used herein refer to all individuals and/or entities accessing this web site for any reason.
3."Material" means text, graphics, images and any other viewable item or contents of the service.
4."Service Provider" , "Our", "Us" and "We" means ITI Limited is Central PSU under Ministry of Communication and Information Technology, Government of India.
5."Web Portal" means e-Procurement system, which facilitates government to procure goods, works and/or services through electronic means.
6."E-payment gateway service provider" means the financial institution which facilitates the online transaction on the portal for collection of service & convenience fee.
Overview and Scope
1.User agreement is a contract between "you" and "us" to use website and the services provided.
You must read, agree to, and accept all of the terms and conditions contained in this agreement in order to use our website, owned and operated by us, applications, products or services through the website.
2.You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
You may print and download portions of material from the different areas of the site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
3.We provide this web portal and related services subject to your compliance with the user's terms and conditions set forth below.
Please read the following information carefully. You may not complete your registration and use web portal without agreeing to comply with all of the user's terms and conditions set forth below, and by registering for a user name and password, you agree to abide by all of the user's terms and conditions set forth below.
User Registration, Password and Security
1.After successful completion of online registration, user id and password will be registered. User can login using his user id and password and thereafter by signing with the digital signature.
2.User is responsible for maintaining the confidentiality of the password as well as account, and is fully responsible for all the activities that are performed using his password and account. User agrees to (a) immediately notify service provider of any unauthorized use of your password or account or any other breach of security, and (b) ensure that he log-out from his account at the end of each session. Service provider cannot and will not be liable for any loss or damage arising from bidder’s failure to comply with the foregoing.
3.User can always modify or update their profile as and when required at their discretion [Except 'User ID' and 'Company Name'].
Service & Convenience Fees
1.You agree to pay the applicable service fee as per the agreement between the service provider and the government department for using this web portal. The convenience fee such bank charges, gateway charges and taxes thereon, as the case may be, for any transaction on the portal shall be applicable. The service & convenience fees are non-refundable. If you fails to submit the service fee along with applicable convenience fee, he/she/they is/are liable for disqualification to participate in the tender.
E-Payment Terms & Conditions
1.The services provided are as per the agreement between us and by the e-Payment gateway service provider. You abide to agree all the terms and conditions as contained in the agreement and shall have legal binding on you.
2.In case the web portal or e-Payment gateway service provider's webpage, that is linked to the website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the user shall, before initiating the second payment, check whether his/her bank account has been debited or not. In case payment is debited then immediately contact service provider helpdesk through email or any other mode of contact for confirmation as well as updation of payment on web portal. If payment is not debited then user can initiate a fresh transaction.
3.Any duplicate service fee transaction shall be refunded to the user’s bank account, registered with the service provider and not to the actual source of payment , i.e., Credit Card / Debit Card / RTGS / NEFT, etc. within 21 working days from the date of intimating with proper documentary proof of double payment.
4.Only the service fee shall be refunded for duplicate transaction. The convenience fee shall not be refunded.
5.Vendor hereby agrees that he/she/they will not approach his/her/their bank for any charge back claims regarding the service & convenience fee.
Limitation of Liability
1.We have made this service available to the user as a matter of convenience. We expressly disclaim any claim or liability arising out of the provision of this service. The user agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that we reserves the right to terminate the rights to use of the service immediately without giving any prior notice thereof.
2.We and/or the e-Payment gateway service providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the We and/or the payment service providers, its employees, directors, and its third party agents involved in processing, delivering or managing the services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the services.
3.We and the e-Payment gateway service provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of:
- the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the payment gateway or services in connection thereto; and/or.
- any interruption or errors in the operation of the payment gateway.
4.The user shall indemnify and hold harmless the e-Payment gateway service provider(s) and us and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the services.
5.The user agrees that we or any of its employees will not be held liable by the user for any loss or damages arising from your use of, or reliance upon the information contained on the website, or any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.